Laughing at myself, want to join me?
Tonight I called the Keurig technical support line. My fancy coffee pot just won’t work. It is about a year old and should not have quit so soon. I explained this to Jonathan , the polite customer service man.
He started out so positive. “Now, Mrs. Baron, let’s try a different outlet.” I obeyed. “Now, let’s fill the reservoir with water and power up.” I once again followed directions. Each step the directions were more difficult for me to matriculate. Finally, after about a half of an hour, I asked Jonathan, “What do you do all this time while you are on hold and customers are doing your suggested remedies?”
Jonathan replied, “ Oh, I am answering customer emails and doing other computer tasks.”
I replied, “ Wow, you have time to read a whole book by the end of the day.”
“Well, Mrs. Baron, honestly most folks don’t keep me on hold for thirty minutes. Have you found that gasket yet?”